Return Policy

🔄 Return & Exchange Policy

At rlcommerce.site, we are committed to ensuring customer satisfaction with every product we offer. If you are not satisfied with your purchase, we offer a flexible and simple return and exchange policy under the following conditions:

1. Return & Exchange Period

• You may request a return or exchange within 7 days from the date of receiving your order.

• The item must be in its original condition, unused, and in the original packaging.

2. Return & Exchange Conditions

The item must:

• Be unused and undamaged.

• Include all original accessories and invoices.

• Personal items (e.g. undergarments) or products that show clear signs of use cannot be returned or exchanged.

3. How to Request a Return or Exchange

Please contact our support team via:

• 📧 Email: lechkerrachid55@gmail.com

Include the following information:

• Order number

• Product name

• Reason for return or exchange

We will review your request within 2–3 business days and contact you to confirm the next steps.

4. Return or Exchange Fees

• Returns and exchanges are free of charge.

5. Refunds

• Refunds will be processed within 7–14 business days after the return request is approved.

• The refund will be issued using the same payment method used for the original transaction or through an agreed alternative.

6. Non-Returnable Items

Some items cannot be returned or exchanged, such as:

• Items that are used or damaged

• Special offers and discounted products marked as non-returnable

7. Customer Rights

We are committed to protecting your rights and ensuring a smooth shopping experience.
If you face any issue with your product or service, please contact us immediately — we will handle your request as quickly as possible.